customer service

Starbucks lacks an “à la carte” spirit

I’m not a coffee drinker, and even though I prefer real cafés to corporate clones, I can’t avoid Starbucks altogether.  When I’m at an airport and want some tea, Starbucks is often the best or only choice.  When I’m on a mountain club trip, sometimes the leader decides we’ll have a restroom break at this … Continue reading →